This policy explains how SafeLine ("we," "us") collects, uses, and protects information when you use safelinehomebuyers.com, the SafeLine app, and the SafeLine Lead Alerts text program.
Text messaging and your mobile number
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from every category of sharing below, and will not be shared with any third parties.
When you join SafeLine Lead Alerts, we collect and keep:
- Your mobile number.
- How and when you consented: the exact checkbox wording you agreed to or the keyword you texted (DEALS), the date and time, and the IP address for web sign-ups.
- When you replied YES to confirm, and when you opted out.
- A log of texts we send you and the keywords you text us (such as YES, HELP, or STOP).
We use this information only to run the program: to confirm your opt-in, send lead alerts, answer HELP requests, honor STOP requests, and keep records showing you consented. Our SMS provider handles delivery for us and may use your number only to deliver our messages.
Reply STOP to any text, or turn alerts off in Settings, to stop receiving messages. We keep a record of your opt-out so we don't text you again unless you rejoin.
Information we collect
- Account information: name, email, password (stored securely hashed), role, company, and phone number.
- Verification information: if you request a verified-investor badge, your legal name, ID type, last 4 characters of your ID number, and proof-of-funds details.
- Content you add: deals, property details, photos, offers, buy boxes, prospect lists, and messages.
- Seller submissions: property and contact details that homeowners send to request an offer.
- Technical information: IP address, browser type, and basic usage logs used to keep the service secure and working.
How we use it
- To run your account and the features you use, such as posting deals, matching buy boxes, and sending offers.
- To send in-app alerts and, if you’ve opted in, text alerts.
- To review verification requests.
- To prevent fraud and abuse, and to meet legal obligations.
- To improve SafeLine.
How we share it
We don't sell your personal information. We share it only:
- With service providers that run parts of SafeLine for us, such as hosting, database, file storage, payments, and SMS delivery, under agreements that limit their use of it.
- With other users when you choose to, for example the details in a deal you post or an offer you send.
- When the law requires it, or to protect the rights and safety of SafeLine and its users.
- As part of a merger or sale of the business, under this same policy.
Everything in this section excludes text messaging originator opt-in data and consent, which is never shared with third parties.
Keeping and protecting it
We keep information for as long as your account is open and as long as needed afterward for legal and record-keeping reasons, including proof of text opt-in and opt-out. We use encryption in transit, hashed passwords, and access controls to protect it.
Your choices
- Turn text alerts on or off anytime in Settings, or reply STOP.
- Update your account details in your account settings.
- Ask to see or delete your information by emailing safelineholmes@gmail.com.
SafeLine is not meant for anyone under 18, and we don't knowingly collect their information.
Changes and contact
We'll post any changes here and update the effective date. Questions? Email safelineholmes@gmail.com.